FAQs
You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!
FAQs
What is the best neighborhood to rent an apartment in Phoenix, AZ?
From urban energy to suburban comfort, Phoenix offers diverse neighborhoods perfect for every lifestyle. East Phoenix — This dynamic area combines urban convenience with accessible living, featuring diverse dining options, easy airport access, and proximity to major employment centers. Arcadia — Renowned for its lush citrus groves and tree-lined streets, Arcadia blends historic charm with contemporary luxury living. Downtown Phoenix — The urban heart of the city offers high-rise living with walkable access to cultural attractions, sports venues, dining, and entertainment. Midtown/Central Phoenix — This established corridor blends historic character with modern amenities, featuring mid-century homes, contemporary condos, and tree-lined streets.
What makes living in East Phoenix, AZ unique?
East Phoenix delivers an exceptional balance of affordability and accessibility alongside proximity to top-tier attractions and employment hubs. Strategic Central Location — Positioned with direct access to Red Mountain Freeway and major thoroughfares, East Phoenix connects you effortlessly to downtown Phoenix, Scottsdale, and the entire Valley. Cultural and Natural Attractions — East Phoenix borders iconic Papago Park, home to the Desert Botanical Garden, Phoenix Zoo, and the famous Hole-in-the-Rock formation. Upscale Townhome Living — Communities like Palazzo Townhomes feature gourmet kitchens, spacious floor plans, and resort-style amenities. Diverse Neighborhood Character — East Phoenix blends established residential streets with modern developments, enriched by diverse dining and convenient shopping.
What are some things to do in East Phoenix, AZ?
East Phoenix is packed with exciting activities and attractions! Major attractions include: Papago Park, Phoenix Zoo, Desert Botanical Garden, Arizona Science Center, Celebrity Theatre, AMC Arizona Center 24, Harkins Theatres Valley Art, Biltmore Fashion Park, Arizona Center, McDowell Plaza, Hole-in-the-Rock Trail, William C. Elliot Memorial Park.
How close is Palazzo Townhomes to major employers in Phoenix?
Palazzo Townhomes offers convenient access to Phoenix’s leading employers. With Red Mountain Freeway and North 44th Street nearby, residents enjoy quick commutes to: University of Phoenix, Oasis Hospital, Arizona Medical Clinic, Arizona State University, Banner Health, Dignity Health, Honeywell Aerospace, Intel Corporation, Wells Fargo, GoDaddy, State of Arizona, Phoenix Sky Harbor International Airport.
What are the best apartment amenities in Phoenix, Arizona?
Palazzo Townhomes delivers an impressive collection of amenities including: 24-Hour Olympic-Style Pool & Spa, State-of-the-Art Fitness Center with On-Demand Programming, Resident Clubhouse with Billiards Table & Coffee Bar (plus media lounge and executive business center), and Gourmet Townhome Interiors with fully equipped kitchens, in-home washers/dryers, and personal balconies or patios.
What will you do to prepare my apartment before I move in?
The maintenance team conducts a thorough inspection to ensure that your new home is in perfect working order. Prior to your move-in, the home will receive a professional cleaning and sanitization. After this, the leasing team will walk you through your new home to confirm that our standards have been met. Additionally, we will provide a welcome kit containing essential items and information about the neighborhood to help you settle in with ease.
Do you have on-site maintenance?
Our community offers on-site maintenance along with 24/7 emergency maintenance services.
An item in my unit needs repair. How do I get help?
We are here to help with any maintenance repairs you may need. If you experience any issues in your apartment, please submit a maintenance request through the resident portal or contact the office.
How are maintenance issues handled?
Upon receiving your work order request, our maintenance team will contact you to assess the requested repair.
Do I have to be present for a service technician to perform work?
No, your presence is not required. When creating your work order request, you have the option to grant the team permission to enter in case you are not at home.
What happens if I am locked out?
If you find yourself locked out, please contact the office during business hours or emergency maintenance after hours for assistance. Please note that lockouts and re-keying services may incur a lock charge.
Am I allowed to decorate the apartment without penalty?
We absolutely encourage you to make your apartment feel like home. Basic decorating, such as hanging artwork or installing curtains, is welcome. However, any changes to wall color, hardware, or the addition of fixtures must be returned to their original condition prior to move-out, or charges will apply.
What amenities does the property offer?
Our community features a smoke-free environment, resort-style pool and spa, 24-hour state-of-the-art fitness center, dog park, grilling stations, and an abundance of additional amenities.
During which time periods are the pools and decks available for use?
The community pool and spa are open 24-hours a day.
Is parking available?
Your townhome includes a private garage for your use. In addition, we offer uncovered parking spaces throughout the community on a first-come, first-served basis.
Where are the washer and dryer/hookups?
Every home will come equipped with a washer and dryer.
Is your community pet friendly?
We love pets! For details about pet limits, restrictions, and associated fees, please take a look at our pet policy.
What are the fees associated with having pets?
A refundable deposit of $250 is required, along with a non-refundable pet fee of $250. Additionally, there is a monthly rent of $35 per pet, applicable for up to two pets.
Are there weight or breed restrictions on pets?
Our community does not have a specific weight limit, but we do have restrictions on certain breeds. For further information, please check our pet policy or reach out to the office.
Is there a pet park?
Absolutely, we have a community dog park.
What appliances are standard?
Your home will be equipped with a washer, dryer, refrigerator, oven, dishwasher, garbage disposal, and microwave.
Do you offer furnished apartments?
Our community collaborates with CORT Furniture to help you furnish your new home. If you would like to request a quote for furniture rentals, please reach out to the office.
How can I check availability for furnished apartments?
We do not offer furnished units; however, we partner with CORT Furniture to assist residents with their furniture rental needs. They offer a wide range of furniture options to help you furnish your apartment easily and conveniently.
Do you offer Short Term leases?
Our community provides lease options ranging from 6 to 12 months. Please note that pricing and availability may vary.
Do you offer Corporate leases?
Currently, we do not provide corporate leasing options.
If I have a package delivered, will you hold it at the leasing office?
The office cannot accommodate package deliveries, but we do provide secure parcel lockers that are accessible 24/7 for your convenience. Our team collaborates with all couriers to ensure the successful delivery of your packages.
What are the hours of the fitness center?
Our fitness center is open 24 hours a day for your convenience, so you can work out whenever it fits your schedule.
What type of exercise equipment is available in the gym?
We offer a variety of fitness equipment, including treadmills, ellipticals, bikes, free weights, and resistance machines.
Are there building quiet hours or fees for using communal spaces?
Our aim is to make sure every resident enjoys their experience at Palazzo Townhomes. Quiet hours are observed from 10 PM to 7 AM. Additionally, our clubhouse is available for rent for private events. For pricing and availability information, please reach out to the office.
Does it cost anything to take a tour?
Exploring our apartments is completely free of charge.
Do I have to make an appointment or do you accept walk-ins?
Our team is ready to assist you every day of the week for your convenience. You can either visit us for walk-in tours or arrange an appointment for a later date. To reduce any waiting time, we encourage you to schedule your appointment online or directly with our staff.
How accessible is the management at the local office?
The management team is located onsite in the leasing office and is available to assist you Monday through Saturday.
How do I apply for an apartment?
You can submit your application directly through our website.
How long does it take for an application to be approved?
Application approvals typically take about 24 hours. However, the process may take longer depending on the results of the background and credit screening. We will keep you updated throughout and notify you as soon as a decision is made.
How much will I pay in up-front costs when I sign the lease?
Your move-in expenses will fluctuate depending on the lease start date, deposits, fees, and any ongoing promotions. After you submit your application, our team will provide you with a detailed cost sheet outlining your move-in charges.
Is there any specific advice you can give to a first-time renter?
For first-time renters, our best advice is to be prepared with your income and rental history information, and do not hesitate to ask questions throughout the process. We encourage you to apply, even if you are just starting out, as we offer options to assist applicants who may need a guarantor. Our team is here to guide you every step of the way.
What are my options for paying my rent?
You can pay your rent using a check, certified funds, or online methods. If you are experiencing difficulty in making your payment, please reach out to the office for further assistance.
How do I pay my rent online?
Rent can be paid either online via the resident portal or in person at the office.
Are there any monthly fees?
There will be extra monthly fees, including utilities and a community amenity charge. A detailed breakdown of all monthly charges will be provided on your move-in cost sheet before you relocate.
Which utilities are included in my rent?
Currently, water, sewer and trash services are included in the monthly rent.
How do I set up my utilities?
Reach out to APS to set up your electric services for your new home.
Which provider can I use for Internet and cable?
Reach out to Cox Quick Connect to set up your internet and cable services.
Does this community offer a bonus if I was referred by one of my friends?
Our community features a resident referral program. When you refer a friend who signs a lease with us, you will receive a $500 rent credit. For more details and any restrictions, please reach out to the leasing office.
What are the policies about guests?
Guests are welcome! Residents are responsible for their guests and must accompany them when using amenities.
Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
Regrettably, there are no discounts offered for extended lease periods. Monthly payments are required and must be made on the first day of each month.
If I transfer from one apartment community to another, will my security deposit transfer to the new community or do I need to pay another security deposit?
Our community provides transfer options both onsite and to other communities. Please note that all deposits and fees are paid individually to each community. For any further inquiries about our transfer options, feel free to reach out to the office.
Will I be allowed to sublet my apartment?
Subleasing is not allowed. All leaseholders are required to complete the qualification process in order to be added to the lease and reside on the property.
What fees will I need to pay if I have to break my lease?
We provide an option for early lease termination. The fee for termination depends on your monthly charges. To proceed with early termination, we ask for a written notice 60 days in advance along with the termination fee.
Is there public transportation within close proximity of the buildings?
Yes, public transportation and freeway access are both conveniently nearby. Our community is centrally located with quick access to the I-10, Loop 101, Loop 202, SR-51, and Route 117 — all just minutes away. We are also close to the airport and major city hubs, making commuting and travel easy and convenient.
What is your community nearby?
Our community is conveniently located to Costco, Safeway, Frys, various restaurants, and other local shops.
Which school district are you in?
We are located in School District #1 and are surrounded by excellent nearby schools, including Sonoran Science Academy (K-12), Gateway School, and the newly added Legacy Traditional Charter School. For more information, we recommend visiting each school’s website directly.
How far away is the nearest dog park?
Our community features an onsite dog park.
Are there bike trails nearby?
The Old Crosscut Canal and Rio Salado Trail are beautiful nearby bike trails, perfect for outdoor activities and scenic rides.
Where do residents shop?
Our community offers a vibrant mix of shopping, dining, health services, wellness activities, and a variety of local service providers.
What’s the name of the nearest coffee shop and how far is it from the property?
Starbucks can be found at the corner of 44th street and McDowell.
How do I get to your community?
886 N Cofco Center Court is located in Phoenix, Arizona, near the Red Mountain Freeway (Loop 202) and North 44th Street.
What’s the nearest cross street?
The Palazzo Townhomes at 886 N Cofco Center Court in Phoenix, Arizona are ideally located near Red Mountain Freeway (Loop 202) and North 44th Street.
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